The position specializes in enhancing the branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers
Job Summary
The position specializes in enhancing the branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.
The role involves educating customers on banking solutions, managing appointments, resolving customer issues, and supporting branch operations including compliance and risk controls.
M&T Bank promotes an environment that supports belonging and reflects its brand while emphasizing empathy, flexibility, and digital fluency in customer interactions.
Matching Summary
The position specializes in enhancing the branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.
Salary
Base: $20.55 - $34.25 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer service and sales skills
Digital banking engagement
Branch operations and transaction processing
AML, BSA, and KYC compliance
Lobby management and customer interaction
Problem resolution and complaint handling
Nice-to-have
Bilingual based on branch needs
Empathy and customer centricity
Flexibility and adaptability
Entrepreneurial spirit
Critical thinking
Digital fluency
Key Requirements
High school diploma or equivalent
Minimum 1 year retail sales or customer service experience
Strong verbal and interpersonal communication skills
Ability to handle difficult customer conversations