**
ALPSOFT TECHNOLOGIES PTE. LTD. is seeking an IT Infrastructure Support Engineer to provide operational support for customer IT infrastructure and data center environments. The ideal candidate will have 2-3 years of experience in technical support, possess strong problem-solving skills, and be willing to participate in an on-call support rotation.
**
Job Summary
The role involves providing ongoing operational support for customer IT infrastructure and data centre environments after deployment.
Candidates must act as the first line of defence for technical issues while ensuring timely resolution according to SLA requirements.
The position requires active participation in on-call support rotations to maintain stable performance of mission-critical infrastructure.
Matching Summary
Match Score: 75
**
ALPSOFT TECHNOLOGIES PTE. LTD. is seeking an IT Infrastructure Support Engineer to provide operational support for customer IT infrastructure and data center environments. The ideal candidate will have 2-3 years of experience in technical support, possess strong problem-solving skills, and be willing to participate in an on-call support rotation.
**
Skills & Requirements
Must-have
Incident management and troubleshooting
SLA adherence for timely resolution
ITIL processes familiarity
On-call support rotation participation
Service request tracking and documentation
Nice-to-have
Customer service mindset focus
Proactive problem-solving skills
Experience in high-pressure environment
Vendor coordination capabilities
Key Requirements
Diploma or Degree in Engineering, IT, or Network Engineering
Minimum 2–3 years of experience in technical support