Lm051: Retail Service Agent

FedEx

Chetumal, ROO, Mexico
**
Over-the-counter customer service
Package inspection and compliance
Sales lead generation
** FedEx is seeking a Retail Service Agent in Chetumal, Mexico, to handle administrative and customer service tasks related to their operations. The role involves advising customers, managing package compliance, and supporting sales objectives while ensuring excellent service delivery. **

Job Summary

  • Advise and offer FedEx products and services to customers to achieve sales objectives and develop frequent customers.
  • Perform over-the-counter customer service, administrative, and clerical duties, including tracing packages and answering customer inquiries.
  • Ensure an excellent customer experience by developing and providing adequate solutions to customer problems and following commercial processes.

Matching Summary

Match Score: 75

** FedEx is seeking a Retail Service Agent in Chetumal, Mexico, to handle administrative and customer service tasks related to their operations. The role involves advising customers, managing package compliance, and supporting sales objectives while ensuring excellent service delivery. **

Skills & Requirements

Must-have

  • Over-the-counter customer service
  • Package inspection and compliance
  • Sales lead generation
  • Customer experience management
  • Office-based activities
  • Cash and value management

Nice-to-have

  • Socially responsible company
  • Energy efficiency focus
  • Diversity and inclusion employer
  • World's most admired companies

Key Requirements

  • High School degree/Equivalent
  • Proficiency in English
  • Two (2) years customer service experience with sales focus
  • Ability to lift 75 lbs/34 kg
  • Previous FedEx SCS Warehouse experience

Work Rights

Not specified

Tailored Resume

Cover Letter