Analyst, Asia Customer Connectivity Epop Support

3M

Esker order management
Itsm ticket monitoring
English communication skills
Responsible for order management via ESKER, process quality control, and touchless rate improvement

Job Summary

  • Responsible for order management via ESKER, process quality control, and touchless rate improvement.
  • Focus on improving the touchless rate and enhancing process quality.
  • Provide training and consulting to other teams to improve processes or obtain adequate input.

Matching Summary

Responsible for order management via ESKER, process quality control, and touchless rate improvement.

Skills & Requirements

Must-have

  • ESKER order management
  • ITSM ticket monitoring
  • English communication skills
  • ERP systems experience
  • order processing platforms experience

Nice-to-have

  • customer order management experience
  • data quality experience
  • master data management experience
  • supply chain processes familiarity
  • proactive attitude
  • collaborative team player
  • strong analytical skills

Key Requirements

  • Proficient in English communication
  • Experience with ERP systems
  • Experience with order processing platforms
  • Experience in customer order management is a benefit
  • Experience with data quality, master data management, or familiarity with supply chain processes, manufacturing, or materials management preferred but not required
  • Detail-oriented
  • Proactive attitude
  • Collaborative team player
  • Strong analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter