Bi-lingual Care Manager – Patient Support Call Center -remote

IQVIA

Multiple Locations
Base: $22.00 - $24.00 ph; bonus/equity: not specif...
Fully remote
Bilingual spanish - english
Contact insurance companies
Benefit investigations
Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status

Job Summary

  • Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status.
  • This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
  • Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines.

Matching Summary

Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status.

Salary

Base: $22.00 - $24.00 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual Spanish - English
  • Contact insurance companies
  • Benefit investigations
  • Copay assistance programs
  • Prior authorization support
  • HIPAA guidelines adherence

Nice-to-have

  • Patient Support Services experience
  • Customer Service in healthcare
  • Virtual team environment

Key Requirements

  • High School Diploma or equivalent
  • Minimum one year experience in medical billing
  • Previous data entry experience (minimum three months)
  • Ability to type 30wpm+
  • Advanced Microsoft Suite knowledge
  • Soft phone systems knowledge

Work Rights

Not specified

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