Sr. Technical Support Engineer

HKS Architects

Multiple Locations
Fully remote
Software installation and troubleshooting
Hardware malfunction resolution
Network failure diagnosis
Contributes and assists in coordinating overall service response and technical issue resolution, serving as lead for the L2 technical support team

Job Summary

  • Contributes and assists in coordinating overall service response and technical issue resolution, serving as lead for the L2 technical support team.
  • Responsibilities include fielding service requests, deploying solutions, providing walk-up assistance, developing documentation, and deploying new computer systems.
  • Supports L3 Infrastructure team for onsite troubleshooting and provides support for meeting room technology and printing services.

Matching Summary

Contributes and assists in coordinating overall service response and technical issue resolution, serving as lead for the L2 technical support team.

Skills & Requirements

Must-have

  • Software installation and troubleshooting
  • Hardware malfunction resolution
  • Network failure diagnosis
  • End user operating system updates
  • IT inventory and asset tracking
  • Meeting room technology support
  • Printing related issue support

Nice-to-have

  • Eager to learn and innovate
  • Proactively solve problems
  • Collaborate in a team environment
  • Work independently and prioritize
  • Produce high quality, accurate results

Key Requirements

  • 5+ years of experience
  • Accredited Windows certification
  • MS Office Suite proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter