Customer Success Manager

Dematic Corp

Base: $64,500 - $94,600; bonus/equity: not specifi...
Not specified
Customer lifecycle management
Proactive customer engagement
Customer outcome measurement
Dematic Corp is seeking Customer Success Managers to enhance customer outcomes in their Lifecycle Solutions & Services (LSS) organization. The role involves managing customer relationships post-implementation to ensure value, retention, and growth through proactive engagement and strategic guidance

Job Summary

  • The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle and acts as the single point of accountability for customer success, retention, and expansion.
  • Dematic offers career development, competitive compensation and benefits, pay transparency, and global opportunities.
  • This role involves proactive engagement, operational continuity, strategic guidance, and building strong relationships with key customer contacts.

Matching Summary

Match Score: 85

Dematic Corp is seeking Customer Success Managers to enhance customer outcomes in their Lifecycle Solutions & Services (LSS) organization. The role involves managing customer relationships post-implementation to ensure value, retention, and growth through proactive engagement and strategic guidance.

Salary

Base: $64,500 - $94,600; Bonus/Equity: Not specified; Benefits: Competitive compensation and benefits

Skills & Requirements

Must-have

  • Customer lifecycle management
  • Proactive customer engagement
  • Customer outcome measurement
  • Cross-functional coordination
  • Strong communication skills
  • Travel to customer sites

Nice-to-have

  • Collaborative environment
  • Analytical and process oriented
  • Problem solving skills
  • Passion for customer success
  • Ability to learn new software quickly

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3-5 years customer success or related experience
  • Material handling experience a plus
  • Ability to travel approximately 30%+

Work Rights

Not specified

Tailored Resume

Cover Letter