Manages all activities of a branch to ensure overall success including customer and employee experience, digital engagement, operations, servicing, and sales
Job Summary
Manages all activities of a branch to ensure overall success including customer and employee experience, digital engagement, operations, servicing, and sales.
Leads the branch team to achieve annual sales and profitability goals while maintaining compliance and operational standards.
Promotes a culture of belonging that reflects the M&T Bank brand and builds productive partnerships to resolve customer and employee issues.
Matching Summary
Manages all activities of a branch to ensure overall success including customer and employee experience, digital engagement, operations, servicing, and sales.
Salary
Base: $68,400.00 - $114,000.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Branch operations management
Sales and business development leadership
Customer service coaching
Compliance and risk management
Business banking relationship growth
Team performance management
Nice-to-have
Bilingual Spanish preferred
Strong financial services knowledge
Excellent communication skills
Strong organization and prioritization
Community engagement
Digital engagement focus
Key Requirements
Bachelor’s degree or four years relevant experience
Minimum three years sales experience
Minimum two years managerial experience or leadership abilities
Life/Accident and Health Insurance licensing within 18 months
M&T Business Banking Specialist certification within 18 months