Accenture is seeking a Cloud Contact Center Manager to join their Global Consulting Network in Mexico. The role involves managing cloud contact center solutions, requiring extensive experience in designing and implementing these technologies, along with a focus on innovation and transformation in client services
Job Summary
Join a global consulting network of over 10,000 professionals specializing in diverse industries and functional areas.
Provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care.
Leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions.
Matching Summary
Match Score: 85
Accenture is seeking a Cloud Contact Center Manager to join their Global Consulting Network in Mexico. The role involves managing cloud contact center solutions, requiring extensive experience in designing and implementing these technologies, along with a focus on innovation and transformation in client services.
Skills & Requirements
Must-have
Cloud Contact Center platforms
AI chatbot/Virtual assistant integration
Digital roadmap development
Contact center transformation strategy
Nice-to-have
Global project experience
Cross-cultural business practices
Speech analytics insights
Client relationship management
Key Requirements
Bachelor's Degree completed
+9 years experience in Cloud Contact Center platforms
Experience in AI chatbot/Virtual assistant design
Experience in contact center transformation roadmap