Technical Support

47

Melbourne, Victoria, Australia
Fully remote
Second-level technical support
Windows 11 and linux endpoints
Microsoft 365 administration
As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service

Job Summary

  • As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.
  • EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and where respect, integrity, and honesty are shown.
  • We offer flexibility to work from home, comprehensive learning and development opportunities, and generous employee benefits including up to 16 weeks paid parental leave.

Matching Summary

As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.

Skills & Requirements

Must-have

  • Second-level technical support
  • Windows 11 and Linux endpoints
  • Microsoft 365 administration
  • VPN and MFA troubleshooting
  • Active Directory and SCCM
  • Mobile device management (MDM)

Nice-to-have

  • Strong communication skills
  • Customer service orientation
  • Multitasking and time management
  • Team mentoring and training
  • Structured and organised approach

Key Requirements

  • Minimum 3 years IT support experience
  • Full Australian working rights without restriction
  • ITIL v4 certification essential
  • CompTIA A+ or Microsoft 365 Administration qualifications highly regarded

Work Rights

Full Australian working rights without restriction

Tailored Resume

Cover Letter