Customer Service Level 2 Agent

North Carolina Department of Revenue

Raleigh, North Carolina, US
Base: $45,000 - $52,000; bonus/equity: not specifi...
Hybrid
High-volume telephone queue management
Written correspondence resolution
Knowledge of nc tax laws
The North Carolina Department of Revenue is committed to excellence in tax administration while ensuring secure and efficient collection of revenue

Job Summary

  • The North Carolina Department of Revenue is committed to excellence in tax administration while ensuring secure and efficient collection of revenue.
  • Employees will assist taxpayers by answering questions regarding refunds, payment plans, and tax laws while enforcing compliance with state regulations.
  • The position offers excellent benefits including a top-funded pension plan, 14 vacation days, and eligibility for the Public Service Loan Forgiveness Program.

Matching Summary

The North Carolina Department of Revenue is committed to excellence in tax administration while ensuring secure and efficient collection of revenue.

Salary

Base: $45,000 - $52,000; Bonus/Equity: Not specified; Benefits: Comprehensive health insurance, pension, 14 vacation days, 12 sick days, paid parental leave

Skills & Requirements

Must-have

  • High-volume telephone queue management
  • Written correspondence resolution
  • Knowledge of NC tax laws
  • Computer proficiency
  • Professional behavior with irate customers

Nice-to-have

  • Experience in accounting environment
  • Hybrid work schedule eligibility
  • Career development mindset
  • Clear verbal communication skills

Key Requirements

  • Associate's degree in Business Administration or Accounting
  • One year work experience in accounting-related environment
  • Federal and state criminal background check clearance
  • Tax compliance status with North Carolina State taxes

Work Rights

Not specified

Tailored Resume

Cover Letter