Principal Product Manager, It Service Management

Workday

Not specified; not specified; not specified
Fully remote
12+ years servicenow platform experience
Itsm and itil practices expertise
Full lifecycle development for customizations
This role serves as a strategic advisor to identify challenges and opportunities for operational excellence within the IT Service Management team

Job Summary

  • This role serves as a strategic advisor to identify challenges and opportunities for operational excellence within the IT Service Management team.
  • The successful candidate will define and align goals for ITSM transformation while driving platform adoption across the enterprise.
  • Workday offers a flexible work approach combining in-person and remote time, requiring at least 50% presence in the office or field each quarter.

Matching Summary

This role serves as a strategic advisor to identify challenges and opportunities for operational excellence within the IT Service Management team.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITSM and ITIL practices expertise
  • Full lifecycle development for customizations
  • Strategic advisor to business stakeholders
  • ServiceNow product roadmap development

Nice-to-have

  • Proactive user-centric approach
  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Experience with PagerDuty integration
  • Strong focus on exceptional user experiences

Key Requirements

  • Minimum 12+ years of ServiceNow experience
  • ITIL Foundation Certification required
  • Bachelor's degree in Computer Science or related field
  • ServiceNow Admin Certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter