Guest Relations Manager

Four Seasons Hotels & Resorts

Kyoto, Japan
Front desk staff management
Guest satisfaction
Financial and credit procedures
Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences

Job Summary

  • Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.
  • The Guest Relations Manager is responsible for overseeing Front Desk operations, staff management, financial procedures, and ensuring guest safety and satisfaction.
  • The role offers a competitive salary, comprehensive benefits, employee discounts on stays, complimentary dry cleaning, and employee meals.

Matching Summary

Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.

Skills & Requirements

Must-have

  • Front Desk Staff Management
  • Guest Satisfaction
  • Financial and Credit Procedures
  • Emergency Response
  • Customer Issue Resolution
  • Guest Check-in/Check-out

Nice-to-have

  • Genuine Heart Approach
  • Connecting with People
  • Understated Japanese Aesthetic
  • Luxury with Genuine Heart

Key Requirements

  • Front Office experience for 3 years
  • English: Business Level
  • Japanese: Business Level

Work Rights

Not specified

Tailored Resume

Cover Letter