4+ years in complex b2b enterprise software support
Fluent spoken and written english
Experience implementing complex saas solutions
Workday is seeking a Senior Production Readiness Manager to join their proactive Customer Support Organization. This fully remote role focuses on guiding large customers through deployment processes, ensuring optimal performance of Workday products, and building strong relationships to advocate for customer needs
Job Summary
The Production Readiness Manager serves as the voice of the customer, taking full ownership of engagements during deployment to ensure maximum product performance.
This proactive team guides large strategic customers through pre-deployment performance testing and business-critical activities in a fast-paced environment.
Workday offers a culture rooted in integrity and empathy, providing employees with the trust to take risks and tools to grow their careers.
Matching Summary
Match Score: 85
Workday is seeking a Senior Production Readiness Manager to join their proactive Customer Support Organization. This fully remote role focuses on guiding large customers through deployment processes, ensuring optimal performance of Workday products, and building strong relationships to advocate for customer needs.
Skills & Requirements
Must-have
4+ years in complex B2B enterprise software support
Fluent spoken and written English
Experience implementing complex SaaS solutions
Technical competence in Workday products
Ability to use indirect influence with senior leadership
Nice-to-have
Crisis management experience
Passion for learning and resourcefulness
Experience with HR or Payroll applications
Strong storytelling skills for technical architecture
Pride in producing quality results
Key Requirements
BS or MS in Technical Degree or equivalent experience
7+ years experience for Senior level roles
APJ shift availability (6:30am to 3:30pm India time)
Solid grasp of underlying technologies and ERP systems