Manager, Workforce Planning - Scoe

Landstar System

Rockford, IL, US
Not specified; not specified; competitive compensa...
On-site
Workforce planning experience
Forecasting staffing needs
Contact center operations knowledge
Landstar System is seeking a Manager of Workforce Planning for their Service Center of Excellence, responsible for staffing, scheduling, and budgeting for their 24/7 operations. The ideal candidate should have experience in workforce management and analysis, with strong analytical and communication skills. The position offers competitive compensation and a supportive workplace culture

Job Summary

  • The Workforce Planning Manager is a strategic leader responsible for influencing decisions related to staffing, scheduling, budgeting, and hiring for 24/7 operations.
  • Landstar supports approximately 40,000+ calls per month across multiple locations including Rockford, IL and Jacksonville, FL.
  • The company offers competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, and paid time off.

Matching Summary

Match Score: 75

Landstar System is seeking a Manager of Workforce Planning for their Service Center of Excellence, responsible for staffing, scheduling, and budgeting for their 24/7 operations. The ideal candidate should have experience in workforce management and analysis, with strong analytical and communication skills. The position offers competitive compensation and a supportive workplace culture.

Salary

Not specified; Not specified; Competitive compensation and robust benefits included

Skills & Requirements

Must-have

  • Workforce planning experience
  • Forecasting staffing needs
  • Contact center operations knowledge
  • Data analysis and reporting skills
  • Scheduling and labor law compliance

Nice-to-have

  • Talkdesk WFM software experience
  • Transportation industry background
  • Supervisory experience
  • Cross-functional collaboration
  • Ability to pivot under pressure

Key Requirements

  • High school diploma or equivalent
  • 1 year of experience in scheduling/workforce planning
  • Bachelor's degree preferred in business or statistics
  • 4 years of experience in scheduling/workforce planning preferred
  • 1 year of Talkdesk WFM experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter