Serve as a named resource and trusted advisor for Salesforce's customer organizations, forging deep relationships and driving maximum value from their Marketing Cloud investment
Job Summary
Serve as a named resource and trusted advisor for Salesforce's customer organizations, forging deep relationships and driving maximum value from their Marketing Cloud investment.
Orchestrate all Signature deliverables, experience, renewal, and expansion, acting as the single point of customer accountability for complex, multi-org environments.
Advise customers on adopting new features, integrating agentic AI into marketing processes, and leveraging industry insights for future success.
Matching Summary
Serve as a named resource and trusted advisor for Salesforce's customer organizations, forging deep relationships and driving maximum value from their Marketing Cloud investment.
Skills & Requirements
Must-have
Salesforce Marketing Cloud expertise
Customer Success Management experience
Technical customer success
SaaS platform use
AI and Data literacy
English and French fluency
Nice-to-have
Growth mindset
Proactive customer engagement
Executive stakeholder management
Cross-functional team leadership
Key Requirements
Proven work experience in CSM in Tech Companies
Salesforce CRM or SaaS platform use
Salesforce Marketing Cloud experience
Experience with Salesforce Data Cloud
System integration or management consulting experience