The department is built around excellence in customer service, providing IT support to internal customers
Job Summary
The department is built around excellence in customer service, providing IT support to internal customers.
You will be responsible for delivering desktop support and other services across CMC’s local and global business, dealing with customers via multiple channels.
Constantly work to optimise support processes and procedures, looking for opportunities to turn reactive call handling into pro-active service delivery.
Matching Summary
The department is built around excellence in customer service, providing IT support to internal customers.
Skills & Requirements
Must-have
Microsoft Windows domain environments
Windows 10 support
Exchange / MS Teams support
Excellent communication skills
Multitasking under pressure
Nice-to-have
ITIL support environments
Modern Audio Visual solutions
MAC computers and JAMF support
Pro-active service delivery
Key Requirements
Experience of multi-tiered / ITIL support environments