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CSG is seeking a Customer Intelligence Analyst Grad to analyze customer data and enhance the experience related to their Forte products and services. The ideal candidate should possess strong data analytics skills, proficiency in Microsoft tools, and a genuine interest in improving customer experience.
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Job Summary
Responsible for analysing data to identify customer trends, pain points and experience related to CSG Forte products and services.
You will interact with the CSG Forte customer base using a multi-pronged approach based on desired outcome.
By channeling the power of all, we transform ordinary experiences into extraordinary ones- for both our customers and our employees.
Matching Summary
Match Score: 75
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CSG is seeking a Customer Intelligence Analyst Grad to analyze customer data and enhance the experience related to their Forte products and services. The ideal candidate should possess strong data analytics skills, proficiency in Microsoft tools, and a genuine interest in improving customer experience.
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Skills & Requirements
Must-have
analyze data for customer trends
recommendations for Sales and Product
interact with CSG Forte customer base
track relevant data for support teams
Microsoft Excel or Power BI proficiency
PowerPoint proficiency non-negotiable
Nice-to-have
trusted team player
growth driver mindset
game changer attitude
leader in own projects
strategist with inventive ideas
previous customer support experience
Key Requirements
valid South African ID
Bachelor’s degree in Data Analytics, Communications, Business Administration, Marketing, or a related field