Field Service Support Technician - Taptone

ETM Inc

North Falmouth, MA, United States
Base: $50,600.00-$67,500.00; bonus/equity: not spe...
Electro-mechanical equipment troubleshooting
On-site equipment repair and maintenance
Customer-facing technical support
TapTone Service Technicians are the backbone of our installation, technical support, and maintenance operations

Job Summary

  • TapTone Service Technicians are the backbone of our installation, technical support, and maintenance operations.
  • You will work hands-on with sophisticated electro-mechanical equipment, ensuring optimal system performance while delivering a seamless customer experience from installation through ongoing service and repair.
  • This position is based in North Falmouth, MA and requires extensive travel to customer sites and trade shows.

Matching Summary

TapTone Service Technicians are the backbone of our installation, technical support, and maintenance operations.

Salary

Base: $50,600.00-$67,500.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • electro-mechanical equipment troubleshooting
  • on-site equipment repair and maintenance
  • customer-facing technical support
  • extensive travel to customer sites
  • compliance with health and safety regulations

Nice-to-have

  • experience with Salesforce or CRM tools
  • collaborative team work
  • excellent verbal and written communication
  • ability to work in industrial environments

Key Requirements

  • Minimum 5 years technical repair experience
  • Associate’s Degree or equivalent in mechanical or electrical engineering
  • Must be a US Person (citizen, national, permanent resident, asylee or refugee)
  • Ability to lift up to 50 pounds
  • Ability to obtain a U.S. passport

Work Rights

Must be a US Person

Tailored Resume

Cover Letter