Guest Experience Ambassador

THE FULLERTON HOTEL

Singapore, Singapore
**
Uphold forbes 5-star service standards
Coordinate personalized vip guest services
Build rapport in public spaces and lobby
** The Fullerton Hotel in Singapore is seeking a Guest Experience Ambassador who will serve as a brand representative, ensuring high standards of personalized service for VIP guests. The role requires building emotional connections with guests and maintaining the hotel's luxury service quality while meeting Forbes and other hospitality standards. **

Job Summary

  • The candidate will act as the Ambassador and Representative of The Fullerton Hotel brand, driving personalized services for VIP guests.
  • Responsibilities include inspecting accommodations, meeting and greeting guests on arrival and departure, and ensuring all touchpoints meet luxury Forbes standards.
  • The role requires coordinating actions to address guest feedback trends and liaising with multiple departments to execute requests efficiently.

Matching Summary

Match Score: 75

** The Fullerton Hotel in Singapore is seeking a Guest Experience Ambassador who will serve as a brand representative, ensuring high standards of personalized service for VIP guests. The role requires building emotional connections with guests and maintaining the hotel's luxury service quality while meeting Forbes and other hospitality standards. **

Skills & Requirements

Must-have

  • Uphold Forbes 5-Star service standards
  • Coordinate personalized VIP guest services
  • Build rapport in public spaces and lobby
  • Inspect accommodations and amenities for quality
  • Liaise with housekeeping, front office, and F&B

Nice-to-have

  • Anticipate guest needs proactively
  • Create emotional connections with guests
  • Multilingual communication abilities
  • Knowledge of AMEX FHR and Preferred Hotels programs
  • Experience with luxury hotel brand standards

Key Requirements

  • Diploma or degree in Hospitality or Tourism
  • Prior experience in luxury hotels
  • Knowledge of Forbes standards
  • Multilingual ability preferred

Work Rights

Not specified

Tailored Resume

Cover Letter