The role ensures new hires and existing staff are equipped with the knowledge, skills, and compliance standards required to deliver superior customer service and operational accuracy
Job Summary
The role ensures new hires and existing staff are equipped with the knowledge, skills, and compliance standards required to deliver superior customer service and operational accuracy.
The Group Manager - Training collaborates closely with Operations, Quality, and Client Teams to drive performance outcomes, reduce errors, and meet regulatory obligations.
WNS is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across multiple industries.
Matching Summary
The role ensures new hires and existing staff are equipped with the knowledge, skills, and compliance standards required to deliver superior customer service and operational accuracy.
Skills & Requirements
Must-have
training strategy development
process training materials
performance tracking
stakeholder collaboration
compliance adherence
Nice-to-have
instructional design proficiency
digital learning tools knowledge
Key Requirements
2-3 years’ training management experience
experience managing training teams
excellent communication and stakeholder management skills