Advisory Technical Support Engineer (exp W/ Refinery Planning & Scheduling)
Aspen Technology
Houston, United States
Onsite
Aspentech proprietary software
Chemical engineering principles
Refinery planning and scheduling experience
You will collaborate with customers to resolve technical issues, deliver expert guidance and provide trainings on AspenTech solutions
Job Summary
You will collaborate with customers to resolve technical issues, deliver expert guidance and provide trainings on AspenTech solutions.
Your impact includes providing loyalty-inspiring customer service, troubleshooting complex technical problems, and delivering high-quality training classes.
The role involves conducting pre-sales consultations, developing strong customer relationships, and acting as a subject matter expert in software testing.
Matching Summary
You will collaborate with customers to resolve technical issues, deliver expert guidance and provide trainings on AspenTech solutions.
Skills & Requirements
Must-have
AspenTech proprietary software
Chemical Engineering principles
Refinery planning and scheduling experience
Customer issue resolution
Technical training delivery
Nice-to-have
Proactive learning mindset
Innovative thinking
Strong communication skills
Customer-first mindset
Cross-functional collaboration
Key Requirements
Minimum 15+ years of relevant experience preferred