Customer Success Manager - Paradox

Harkett

Chicago, IL, US
Base: $99,800 usd - $149,600 usd (chicago); $90,30...
Fully remote
Customer success and account management
Enterprise saas solutions support
Technical understanding of complex software
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions

Job Summary

  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform powered by AI to streamline recruiting tasks and improve candidate experience.
  • Workday offers a flexible work approach combining in-person and remote work, with a culture rooted in integrity, empathy, and shared enthusiasm, supporting employee growth and development.

Matching Summary

As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Salary

Base: $99,800 USD - $149,600 USD (Chicago); $90,300 USD - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer success and account management
  • Enterprise SaaS solutions support
  • Technical understanding of complex software
  • Client training and onboarding
  • Global cross-functional team collaboration

Nice-to-have

  • HR/recruiting software domain expertise
  • Strong executive level relationship building
  • Excellent verbal and written communication
  • Data analysis and time management skills
  • Flexible work environment

Key Requirements

  • 4+ years customer success or account management experience
  • 4+ years supporting or implementing enterprise SaaS
  • 4+ years technical understanding of software ecosystems
  • 4+ years client education and training experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

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