Customer Care Specialist

Agwestfarmcredit

Spokane, Washington, US
Base: $40,000 - $66,200 depending on level; bonus:...
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First-contact technical support experience
Troubleshooting digital platforms and applications
Effective written and verbal communication skills
** AgWest Farm Credit seeks a Customer Care Specialist for their Spokane, Washington headquarters. The role involves providing technical support and resolving customer inquiries related to digital platforms in a member-focused financial cooperative environment. **

Job Summary

  • AgWest Farm Credit is a member-owned financial cooperative serving farmers and rural communities across the Western United States.
  • The role involves resolving customer-facing digital platform issues and general inquiries through multiple channels including phone, chat, and email.
  • Employees receive comprehensive benefits including fully paid life insurance, a 401(k) match, and hybrid workplace flexibility after training.

Matching Summary

Match Score: 75

** AgWest Farm Credit seeks a Customer Care Specialist for their Spokane, Washington headquarters. The role involves providing technical support and resolving customer inquiries related to digital platforms in a member-focused financial cooperative environment. **

Salary

Base: $40,000 - $66,200 depending on level; Bonus: 6% annual performance-based incentive target; Benefits: Medical, dental, vision, 401(k) match, 15 vacation days

Skills & Requirements

Must-have

  • First-contact technical support experience
  • Troubleshooting digital platforms and applications
  • Effective written and verbal communication skills
  • Building rapport with customers seeking assistance
  • Analytical problem-solving abilities

Nice-to-have

  • Experience in commercial lending or banking
  • Knowledge of credit and legal terminology
  • Familiarity with Salesforce or CRM software
  • Background supporting online banking apps
  • Associate's degree in business or IT

Key Requirements

  • High school diploma required
  • Less than one year related experience for Level I
  • Prior success in customer service or support capacity

Work Rights

Not specified

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