Customer Service Representative 3 Lead

Cubic Corporation

Base: $21.00 - $27.00ph; bonus/equity: not specifi...
**
Minimum four years call center experience
Microsoft office professional proficiency required
Ability to type 45 wpm
** Cubic Corporation is seeking a Customer Service Representative 3 Lead to provide support and leadership in their call center operations. The ideal candidate will have at least four years of call center experience, strong organizational skills, and the ability to mentor others while managing escalated customer inquiries. **

Job Summary

  • This role provides professional call support to cardholders, patrons, and transit operators while managing escalations from other representatives.
  • The position requires assisting with the coaching, training, and mentoring of Customer Service Representatives and ensuring adherence to contractual service requirements.
  • Cubic Corporation offers a competitive pay range of $21.00 - $27.00 per hour along with benefits for this employee role.

Matching Summary

Match Score: 75

** Cubic Corporation is seeking a Customer Service Representative 3 Lead to provide support and leadership in their call center operations. The ideal candidate will have at least four years of call center experience, strong organizational skills, and the ability to mentor others while managing escalated customer inquiries. **

Salary

Base: $21.00 - $27.00/hr; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Minimum four years call center experience
  • Microsoft Office Professional proficiency required
  • Ability to type 45 wpm
  • Experience using metrics for KPI tracking
  • Comfortable using multiple systems

Nice-to-have

  • Entrepreneurial spirit in innovative environment
  • Strong organization and detail orientation
  • Leadership skills demonstrated
  • Ability to multi-task effectively
  • Willingness to work extended hours

Key Requirements

  • High school degree or equivalent
  • Four years minimum call center experience
  • Strong time management skills
  • Good follow-up skills

Work Rights

Not specified

Tailored Resume

Cover Letter