Customer Service Agent With Italian (m/f/d)

Capita (digital)

Sofia, Bulgaria
Fluent italian (c1+)
Digital tools proficiency
Customer-centric approach
You will be the point of contact for customers, managing incoming calls and messages, finding quick and clear solutions to their requests, and providing information on products, invoices, and procedures

Job Summary

  • You will be the point of contact for customers, managing incoming calls and messages, finding quick and clear solutions to their requests, and providing information on products, invoices, and procedures.
  • Capita is a leader in digital consulting and transformation services, simplifying connections between businesses and customers, and governments and citizens.
  • We offer flexibility with a hybrid work model after training, guaranteed bonuses during training, performance-related incentives, and concrete benefits like meal vouchers and supplementary medical insurance.

Matching Summary

You will be the point of contact for customers, managing incoming calls and messages, finding quick and clear solutions to their requests, and providing information on products, invoices, and procedures.

Skills & Requirements

Must-have

  • Fluent Italian (C1+)
  • Digital tools proficiency
  • Customer-centric approach
  • Team collaboration

Nice-to-have

  • Problem-solving skills
  • Organizational skills
  • Flexibility for shifts
  • Positive attitude

Key Requirements

  • Fluent Italian (C1 or higher)
  • Digital tools proficiency (MS Office)
  • Flexibility for shift work

Work Rights

Not specified

Tailored Resume

Cover Letter