Front Office All-rounder

Sofitel Sydney Wentworth

Sunshine Coast, Australia
On-site
Guest service
Concierge services
Porter services
Support multiple areas of the front office including Guest Service, Concierge and Porter services, ensuring our guests enjoy a smooth and memorable experience from arrival to departure

Job Summary

  • Support multiple areas of the front office including Guest Service, Concierge and Porter services, ensuring our guests enjoy a smooth and memorable experience from arrival to departure.
  • As part of the global Accor network, we’re dedicated to creating memorable moments for our guests and meaningful career opportunities for our team.
  • Access to global accommodation and F&B discounts #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.

Matching Summary

Support multiple areas of the front office including Guest Service, Concierge and Porter services, ensuring our guests enjoy a smooth and memorable experience from arrival to departure.

Skills & Requirements

Must-have

  • Guest Service
  • Concierge services
  • Porter services
  • Guest enquiries handling
  • Accurate guest records

Nice-to-have

  • Teamwork
  • Creativity
  • Genuine service
  • Fast-paced environment
  • Attention to detail

Key Requirements

  • Hotel front office experience
  • Customer-facing hospitality role
  • Opera Cloud experience highly regarded
  • Flexibility for rotating roster

Work Rights

Not specified

Tailored Resume

Cover Letter