Customer Contact Management Senior Analyst

Sanofi UK

Budapest, Hungary
Base: ft9,120,000.00 - ft13,680,000.00; bonus/equi...
Hybrid
Salesforce service cloud experience
Sap s/4hana knowledge
Order to cash process understanding
The role involves collecting inquiries, managing claims, and ensuring first call resolution for customers within the Order to Cash team

Job Summary

  • The role involves collecting inquiries, managing claims, and ensuring first call resolution for customers within the Order to Cash team.
  • Sanofi is an innovative global healthcare company delivering over 500 million vaccine doses annually to protect people worldwide.
  • Employees enjoy a diverse environment with opportunities for growth, including high-quality healthcare benefits and at least 14 weeks of gender-neutral parental leave.

Matching Summary

The role involves collecting inquiries, managing claims, and ensuring first call resolution for customers within the Order to Cash team.

Salary

Base: Ft9,120,000.00 - Ft13,680,000.00; Bonus/Equity: Not specified; Benefits: High-quality healthcare, wellness programs, 14+ weeks parental leave

Skills & Requirements

Must-have

  • Salesforce Service Cloud experience
  • SAP S/4HANA knowledge
  • Order to Cash process understanding
  • Microsoft Excel expertise
  • English and Portuguese language skills

Nice-to-have

  • Call center resolution experience
  • Process improvement project background
  • Strong problem solving skills
  • Pharma industry experience
  • Good business acumen

Key Requirements

  • 2-4 years customer service experience
  • Fluency in English and Portuguese
  • Hands-on Salesforce Service Cloud proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter