As a Support Account Manager (SAM), you will be the trusted advocate for our Premium and Platinum customers, ensuring a seamless support experience, proactive engagement, and consistent customer satisfaction
Job Summary
As a Support Account Manager (SAM), you will be the trusted advocate for our Premium and Platinum customers, ensuring a seamless support experience, proactive engagement, and consistent customer satisfaction.
Own the customer support experience end-to-end, including SLA monitoring, case workflow, and renewal support.
Kyriba offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.
Matching Summary
As a Support Account Manager (SAM), you will be the trusted advocate for our Premium and Platinum customers, ensuring a seamless support experience, proactive engagement, and consistent customer satisfaction.
Skills & Requirements
Must-have
SaaS or technology environments
SLA management
escalation handling
customer support experience end-to-end
proactive engagement
Nice-to-have
customer-centric mission
continuous improvement mindset
passion for delivering exceptional service
Key Requirements
Demonstrated experience in customer success, account management, or support roles
Proven ability to manage multiple priorities
Bachelor’s or Graduate degree in Business, Finance, Computer Science, or related field, or equivalent experience