Job Summary

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness improvements.
• Responsibilities include maintaining application systems, managing operating environments, performing daily checks, risk reconciliations, and developing support documentation.
• The role requires strong communication and diplomacy skills, the ability to act as an advisor or coach, and to raise problems to appropriate technology and business teams while adhering to Service Level Agreements.

Matching Summary

Salary

Base: $96,400.00 - $144,600.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off

Skills & Requirements

Key Requirements

• 5-8 years experience in Application Support
• Experience installing, configuring, or supporting business applications
• Advanced execution capabilities
• Effective written and verbal communications
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge of problem Management Tools

Work Rights