Customer Service Adviser- Home Claims

Direct Line Group

Base: £ 26,228; bonus/equity: not specified; benef...
Hybrid
Handle calls regarding home claims
Provide empathetic and professional support
Work towards individual and team targets
In this role, you’ll handle calls from customers regarding their home claims and guide them through what can often be a stressful process, providing empathetic and professional support

Job Summary

  • In this role, you’ll handle calls from customers regarding their home claims and guide them through what can often be a stressful process, providing empathetic and professional support.
  • Our hybrid model offers a 'best of both worlds' approach, combining the best parts of home and office working, with most colleagues required to spend 2 days a week in the office.
  • We offer excellent benefits including a 9% employer contributed pension, 50% off insurance, and additional optional Health and Dental insurance.

Matching Summary

In this role, you’ll handle calls from customers regarding their home claims and guide them through what can often be a stressful process, providing empathetic and professional support.

Salary

Base: £ 26,228; Bonus/Equity: Not specified; Benefits: 9% employer contributed pension, 50% off home, motor and pet insurance and free Green Flag breakdown cover, Additional optional Health and Dental insurance, Generous holidays, Buy as you earn share scheme, Employee discounts and cashback

Skills & Requirements

Must-have

  • handle calls regarding home claims
  • provide empathetic and professional support
  • work towards individual and team targets
  • comfortable using a PC
  • understand how data drives business

Nice-to-have

  • resilience, enthusiasm and energy
  • customer-centric and data-driven approach
  • embracing new opportunities
  • putting customers at the heart

Key Requirements

  • 6-8 weeks training provided
  • Full time 37.5 hours per week
  • Must have a good internet connection
  • Must have a quiet space to work

Work Rights

Not specified

Tailored Resume

Cover Letter