Customer Service Agent I

Johnson Controls OpenBlue

Bratislava, Slovakia
Starting from 1,300 eurpmnth gross; regular monthl...
Hybrid
Manage incoming enquiries and handle orders
Process sales orders from enquiry to payment
Handle customer purchase orders and create sales orders
Provide customer service from customer enquiry, handle orders against existing quote/contract/price list, through dispatch/invoice to payment information internally and to the customer

Job Summary

  • Provide customer service from customer enquiry, handle orders against existing quote/contract/price list, through dispatch/invoice to payment information internally and to the customer.
  • Secure the best supply solution for the customers, negotiate improved delivery dates with different factories, divide deliveries to accommodate customer demands.
  • Johnson Controls offers various opportunities for future growth, a competitive salary, regular monthly bonus after 6 months of employment, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance.

Matching Summary

Provide customer service from customer enquiry, handle orders against existing quote/contract/price list, through dispatch/invoice to payment information internally and to the customer.

Salary

Starting from 1300 EUR/month gross; regular monthly bonus after 6 months of employment; fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance

Skills & Requirements

Must-have

  • Manage incoming enquiries and handle orders
  • Process sales orders from enquiry to payment
  • Handle customer purchase orders and create sales orders
  • Cooperate with sales representatives
  • Act as customer's main speaking partner
  • Secure best supply solution for customers
  • Coordinate shipping instructions from customer
  • Handle orders towards different factories
  • Register new suppliers of goods & services
  • Place purchase requisitions
  • Cooperate with different factories regarding availability
  • Register warranty claims
  • Handle internal orders

Nice-to-have

  • Build and nurse customer relationship/intimacy
  • Negotiate improved delivery dates
  • Provide team backup at absences and high workload

Key Requirements

  • High school degree or higher
  • English language fluently
  • PC skills – MS Office, intermediate level
  • Customer oriented with focus to details
  • Team player

Work Rights

Not specified

Tailored Resume

Cover Letter