Customer And Trading Manager - Online

Sainsbury's

Tunbridge Wells, United Kingdom
Dependent on experience, store size, complexity, +...
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Team leadership
Operational management
Performance coaching
** Sainsbury's is seeking a Customer and Trading Manager for its online service in Tunbridge Wells. The role involves leading a team responsible for online order picking and delivery, ensuring excellent customer service while managing operational performance and employee relations. **

Job Summary

  • Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
  • Engage and coach a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all customers.
  • Enjoy a range of benefits including discounts, annual bonuses, free food, generous holiday entitlements, and wellbeing support.

Matching Summary

Match Score: 75

** Sainsbury's is seeking a Customer and Trading Manager for its online service in Tunbridge Wells. The role involves leading a team responsible for online order picking and delivery, ensuring excellent customer service while managing operational performance and employee relations. **

Salary

Dependent on experience, store size, complexity, and location; Not specified for bonus or benefits

Skills & Requirements

Must-have

  • Team leadership
  • Operational management
  • Performance coaching
  • KPI delivery
  • Employee relations management

Nice-to-have

  • Fast-paced environment
  • Customer service excellence
  • Inclusive workplace culture

Key Requirements

  • Previous line management experience
  • Customer service expertise
  • Operational leadership skills
  • KPI achievement
  • Employee relations management

Work Rights

Not specified

Tailored Resume

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