Complaints & Resolution Specialist

MUFG Pension & Market Services

Docklands, VIC, Australia
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Complaint handling experience
Financial services experience
Superannuation industry knowledge
** MUFG Pension & Market Services is seeking a Complaints & Resolution Specialist to handle escalated customer complaints, focusing on high-quality responses and continuous improvement in operations. The role requires strong analytical skills, experience in complaint handling, and knowledge of the superannuation industry. **

Job Summary

  • This role is ideal for professionals experienced in managing customer experiences who are ready to channel those skills into a long-term career in financial services.
  • Manage end-to-end complaint investigations, ensuring high-quality written and verbal responses in line with internal and legislative timeframes.
  • We are an inclusive employer whose people work collaboratively, promoting a flexible and blended work environment where people can thrive and their wellbeing is supported.

Matching Summary

Match Score: 75

** MUFG Pension & Market Services is seeking a Complaints & Resolution Specialist to handle escalated customer complaints, focusing on high-quality responses and continuous improvement in operations. The role requires strong analytical skills, experience in complaint handling, and knowledge of the superannuation industry. **

Skills & Requirements

Must-have

  • Complaint handling experience
  • Financial services experience
  • Superannuation industry knowledge
  • Investigate and resolve complaints
  • High-quality written responses
  • Analyze complaint trends

Nice-to-have

  • Empathetic communicator
  • Drive continuous improvement
  • Shape better member experiences
  • Collaborative work environment
  • Flexible and blended work environment

Key Requirements

  • Proven experience in complaint handling
  • Strong superannuation industry knowledge
  • Relevant work rights

Work Rights

Relevant work rights required

Tailored Resume

Cover Letter