Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, GA, USA
Primary location base pyy range: $113,800 usd - $1...
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Talent ai customer success
Ai-powered talent acquisition workflows
Customer success framework
** Workday is seeking a Senior Specialized Customer Success Manager for Talent AI to join their Customer Success Center of Excellence in Atlanta, GA. The role focuses on driving adoption and value realization of AI-powered Talent Acquisition solutions, requiring strong customer engagement and strategic planning skills. **

Job Summary

  • As a Sr. Specialized Customer Success Manager, you will be a strategic partner to customers, guiding them through organizational change and workflow redesign to unlock the full value of AI in Talent Acquisition.
  • You will design and own structured success plans for your portfolio, aligned to the Customer Success framework and tailored to each customer’s objectives, leading proactive engagements to accelerate adoption and maturity.
  • The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul, fostering a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Specialized Customer Success Manager for Talent AI to join their Customer Success Center of Excellence in Atlanta, GA. The role focuses on driving adoption and value realization of AI-powered Talent Acquisition solutions, requiring strong customer engagement and strategic planning skills. **

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • Talent AI customer success
  • AI-powered Talent Acquisition workflows
  • Customer Success framework
  • strategic Customer Success
  • customer-facing role
  • AI subject matter expert

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • bold ideas and genuine care
  • flexible schedule

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or HR experience
  • Bachelor’s degree or equivalent work experience
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

Cover Letter