Leader Complaint Management Unit

Manulife Financial Corporation

Hybrid
Bachelor's degree in business administration
Experience in customer service or complaint management
Strong problem-solving skills and attention to detail
This role offers a strategic opportunity to lead the end-to-end management of customer complaints within the life insurance business

Job Summary

  • This role offers a strategic opportunity to lead the end-to-end management of customer complaints within the life insurance business.
  • You will analyze complaint data to identify root causes and provide insights that drive process improvements and policy changes.
  • The company empowers employees to learn and grow in a flexible environment where well-being and inclusion are prioritized.

Matching Summary

This role offers a strategic opportunity to lead the end-to-end management of customer complaints within the life insurance business.

Skills & Requirements

Must-have

  • Bachelor's degree in Business Administration
  • Experience in customer service or complaint management
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • Strong analytical skills and ability to interpret data

Nice-to-have

  • Ability to build relationships with key internal stakeholders
  • Experience specifically in Life Insurance sector
  • Leadership experience developing team members

Key Requirements

  • Bachelor's degree required
  • Prior experience in complaint management preferred
  • Background in Life Insurance industry preferred

Work Rights

Not specified

Tailored Resume

Cover Letter