Client Value Management, Specialist

AIA

**
5-8 years project delivery experience
Financial services or insurance background
Stakeholder coordination and management
** AIA is seeking a Client Value Management Specialist to support the Client Value Management and Business Enablement teams in enhancing customer experience and retention initiatives. The role requires strong project management skills, analytical abilities, and a focus on delivering actionable insights to improve service delivery in the financial services sector. **

Job Summary

  • The role focuses on supporting the Client Value Management team to drive service uplift and change initiatives within Employee Benefits and pension portfolios.
  • Candidates will be responsible for translating customer insights into actionable workplans, requirements documents, and strategic recommendations.
  • The position requires coordinating cross-functional stakeholders including IT, Marketing, Legal, and Compliance to ensure timely delivery of client value programs.

Matching Summary

Match Score: 75

** AIA is seeking a Client Value Management Specialist to support the Client Value Management and Business Enablement teams in enhancing customer experience and retention initiatives. The role requires strong project management skills, analytical abilities, and a focus on delivering actionable insights to improve service delivery in the financial services sector. **

Skills & Requirements

Must-have

  • 5-8 years project delivery experience
  • Financial services or insurance background
  • Stakeholder coordination and management
  • Customer experience and retention initiatives
  • Data analysis and business case development

Nice-to-have

  • Consulting background in transformation
  • Digital initiative exposure and UAT support
  • Strong creativity and innovation orientation
  • Chinese language proficiency
  • Vendor onboarding and RFP process experience

Key Requirements

  • University graduate degree
  • 5-8 years relevant experience
  • Relevant license(s) for regulated activities

Work Rights

Not specified

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