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Montage International is seeking a Central Reservations Agent who will be the first point of contact for guests calling to book reservations. The ideal candidate should possess strong customer service skills, preferably with experience in an upscale or luxury hotel environment.
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Job Summary
The Central Reservations Agent serves as the voice of the hotel when guests first call to inquire about booking.
This role requires the Agent to take guest reservations in a professional and courteous manner.
Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy.
Matching Summary
Match Score: 75
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Montage International is seeking a Central Reservations Agent who will be the first point of contact for guests calling to book reservations. The ideal candidate should possess strong customer service skills, preferably with experience in an upscale or luxury hotel environment.
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Skills & Requirements
Must-have
excellent customer service
professional and courteous manner
accurate reservation input
answering and directing calls
selling hotel rooms
Nice-to-have
positive attitude
willing to participate in learning
adapt to new software
flexible schedule
Key Requirements
High school Diploma or equivalent
Minimum of two (2) years’ experience in a customer service role
Previous experience working in an upscale/luxury hotel preferred