Operations Manager With German

Concentrix

Katowice, Poland
Onsite
German c1/c2 language proficiency
English c1/c2 language proficiency
Call center operations experience
Concentrix is seeking an Operations Manager with proficiency in German to oversee operations and lead a team in Katowice, Poland. The ideal candidate should have experience in call center operations, strong leadership and analytical skills, along with a passion for developing team members

Job Summary

  • Lead a team of dedicated Team Leaders to exceed client expectations across multiple European destinations.
  • Drive operational efficiency through meticulous project management, data analysis, and revenue forecasting.
  • Enjoy comprehensive benefits including private healthcare, life insurance, and free language classes.

Matching Summary

Match Score: 85

Concentrix is seeking an Operations Manager with proficiency in German to oversee operations and lead a team in Katowice, Poland. The ideal candidate should have experience in call center operations, strong leadership and analytical skills, along with a passion for developing team members.

Skills & Requirements

Must-have

  • German C1/C2 language proficiency
  • English C1/C2 language proficiency
  • Call center operations experience
  • Team leadership and coaching skills
  • Service Level Agreement analysis

Nice-to-have

  • Strategic project management passion
  • Cross-functional collaboration ability
  • High-performance culture mindset
  • Data analysis and forecasting skills

Key Requirements

  • Proven call center operations experience
  • German C1/C2 and English C1/C2 proficiency
  • Availability to work from Katowice office

Work Rights

Not specified

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