Sr Manager, Rare Disease Customer Engagement Excellence (f/m/d)

Biogen

Vienna, Austria
Customer engagement model
Business excellent framework
Patient journey optimization
The incumbent will drive excellence in customer operations with a focus on Rare Disease and acts as an enabler for customer-facing teams

Job Summary

  • The incumbent will drive excellence in customer operations with a focus on Rare Disease and acts as an enabler for customer-facing teams.
  • Identify and select opportunities to advance our customer engagement model in rare disease, with the aim of maximizing business opportunities for each asset, ensuring optimal competitiveness.
  • As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact.

Matching Summary

The incumbent will drive excellence in customer operations with a focus on Rare Disease and acts as an enabler for customer-facing teams.

Skills & Requirements

Must-have

  • customer engagement model
  • business excellent framework
  • patient journey optimization
  • customer engagement data
  • rare disease capabilities
  • customer engagement quality assessment
  • omnichannel initiatives operations

Nice-to-have

  • innovative and independent character
  • strong cross-functional collaboration
  • enthusiasm for advancing capabilities
  • ambition to stay ahead of industry trends
  • influence decision makers
  • culture of inclusion and belonging

Key Requirements

  • 5 to 8 years experience
  • biopharmaceutical industry experience
  • customer facing role experience
  • customer excellence domain experience
  • achieving superior results in matrix organization
  • Fluent German and excellent English skills

Work Rights

Not specified

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