Base: $20.84 - $29.79phly; bonus/equity: not speci...
Fully remote
High volume incoming call handling
Triage calls to pfr specialists
Compassionate interpersonal service skills
The Patient Family Relations Representative serves as the first impression and front door for the office, answering high volumes of calls and welcoming patients
Job Summary
The Patient Family Relations Representative serves as the first impression and front door for the office, answering high volumes of calls and welcoming patients.
This role requires demonstrating flexibility and open-mindedness within an active change management environment where position contours will evolve over time.
Mass General Brigham offers competitive base pay, comprehensive benefits, career advancement opportunities, and recognition programs designed to celebrate contributions.
Matching Summary
The Patient Family Relations Representative serves as the first impression and front door for the office, answering high volumes of calls and welcoming patients.
Salary
Base: $20.84 - $29.79/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, bonuses, and recognition programs
Skills & Requirements
Must-have
High volume incoming call handling
Triage calls to PFR specialists
Compassionate interpersonal service skills
Confidential information handling
Microsoft Suite proficiency
Nice-to-have
Flexibility in change management environment
Strong emotional self-regulation
Commitment to DEI initiatives
Ability to navigate confusing conversations
Teamwork and collaboration skills
Key Requirements
1-3 years customer service or healthcare experience