It Service Desk Analyst

689

Bengaluru, India
3-5 years noc or service desk experience
24x7 rotational shift availability
First level troubleshooting for network issues
This position provides 24x7 support within a Regional Monitoring Centre for one of the world's leading financial groups

Job Summary

  • This position provides 24x7 support within a Regional Monitoring Centre for one of the world's leading financial groups.
  • Staff are responsible for monitoring infrastructure in regional data centers and performing first-level troubleshooting on network-related issues.
  • The role requires working a rotational shift pattern of 12 hours per day with a 3 days on, 3 days off schedule at the BCIT location in Bengaluru.

Matching Summary

This position provides 24x7 support within a Regional Monitoring Centre for one of the world's leading financial groups.

Skills & Requirements

Must-have

  • 3-5 years NOC or Service Desk experience
  • 24x7 rotational shift availability
  • First level troubleshooting for network issues
  • System and application monitoring skills
  • Ticket management and escalation procedures

Nice-to-have

  • Previous NOC or Command Center experience
  • Strong leadership and teamwork skills
  • Excellent written and verbal communication
  • High degree of accuracy and detail orientation
  • Ad-hoc health check activity support

Key Requirements

  • Minimum 3-5 years relevant working experience
  • Undergraduate degree or post graduate diploma in IT related domain
  • Experience in administrative operations with high proficiency in IT

Work Rights

Not specified

Tailored Resume

Cover Letter