Representative Iii, Customer Service

WM Waste Management

Bannockburn, IL, United States
Base: $21.74 - $27.18 ph; bonus/equity: not specif...
Fully remote
2 years customer service experience
6 months wm customer service experience
Strong time management skills
WM Waste Management is seeking a Customer Service Representative III who will independently handle complex customer inquiries and issues, ensuring timely and accurate service. This fully remote position requires strong customer service skills and the ability to manage various service requests efficiently

Job Summary

  • The Customer Service Representative III serves as the end-to-end point of contact for customers and resolves complex customer issues independently.
  • Employees manage critical customer projects by collaborating with internal and external parties to ensure timely and accurate service delivery.
  • The position offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, and a 401K company match.

Matching Summary

Match Score: 85

WM Waste Management is seeking a Customer Service Representative III who will independently handle complex customer inquiries and issues, ensuring timely and accurate service. This fully remote position requires strong customer service skills and the ability to manage various service requests efficiently.

Salary

Base: $21.74 - $27.18 per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Stock Purchase Plan, 401K match

Skills & Requirements

Must-have

  • 2 years customer service experience
  • 6 months WM customer service experience
  • Strong time management skills
  • Ability to resolve escalated issues
  • Knowledge of internal business processes

Nice-to-have

  • Proactive service orientation
  • Seamless transition between requests
  • Collaboration with internal contacts
  • Accuracy in data entry

Key Requirements

  • High School Diploma or GED
  • 2 years of customer service experience
  • 6 months as a WM customer service representative

Work Rights

Not specified

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