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Workday is seeking a Technical Support Delivery Analyst in Pune, India, to provide customer support for their Human Capital Management software. The role involves troubleshooting, prioritizing customer issues, and collaborating with internal teams while participating in a regional shift pattern for 24/7 coverage.
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Job Summary
Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
Solve complex problems, lead change, implement solutions, and handle time critical issues.
Our culture is rooted in integrity, empathy, and shared enthusiasm.
Matching Summary
Match Score: 75
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Workday is seeking a Technical Support Delivery Analyst in Pune, India, to provide customer support for their Human Capital Management software. The role involves troubleshooting, prioritizing customer issues, and collaborating with internal teams while participating in a regional shift pattern for 24/7 coverage.
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Skills & Requirements
Must-have
SaaS software support
Customer Support experience
log reading and analysis
Talent Management solutions support
Human Capital Management
24x7 coverage
shift rotation schedule
Nice-to-have
curious minds
courageous collaborators
sun-drenched optimism
drive
adaptability
passion
empathy
shared enthusiasm
Key Requirements
4+ years SaaS software support
4+ years Customer Support experience
4+ years enterprise software applications support
evidence-based troubleshooting experience
log reading and analysis skill
Talent Management solutions support
engage and coordinate multiple teams
resilience when faced with tight resolution timeframes