Customer Experience Executive

Equiniti

Answering inbound calls and emails
Assisting shareholders with queries
Buying and selling shares
Assist shareholders buying and selling shares in accordance with predetermined procedures and service standards

Job Summary

  • Assist shareholders buying and selling shares in accordance with predetermined procedures and service standards.
  • Answer inbound calls and emails from Shareholders, assisting them with queries and share transactions within agreed service standards.
  • Ensure compliance with Equiniti’s procedures, standards, regulatory, and statutory requirements at all times.

Matching Summary

Assist shareholders buying and selling shares in accordance with predetermined procedures and service standards.

Skills & Requirements

Must-have

  • Answering inbound calls and emails
  • Assisting shareholders with queries
  • Buying and selling shares
  • Adherence to procedures and regulations
  • Quality system compliance
  • Security arrangements compliance

Nice-to-have

  • Contribute to team workload
  • Improve own skills and knowledge
  • Identify areas for improvement
  • Demonstrate willingness to contribute
  • Ongoing development of knowledge

Key Requirements

  • Satisfactory pre-employment screening checks
  • 5 year activity & GAP verification
  • DBS or Access NI check
  • Credit check
  • Sanctions check
  • CIFAS check

Work Rights

Not specified

Tailored Resume

Cover Letter