Technical Assistance Associate - French Speaking

Interactive Brokers Group, Inc.

London, United Kingdom
On-site
Fluency in english and french
2+ years client facing support experience
Troubleshooting windows and mac software
The role involves providing technical and functional support for Interactive Brokers' platforms via phone, chat, and tickets

Job Summary

  • The role involves providing technical and functional support for Interactive Brokers' platforms via phone, chat, and tickets.
  • Candidates will act as a liaison between internal teams and clients to ensure prompt resolution of bugs and issues.
  • Interactive Brokers offers career support and development opportunities within a dynamic, multi-national team.

Matching Summary

The role involves providing technical and functional support for Interactive Brokers' platforms via phone, chat, and tickets.

Skills & Requirements

Must-have

  • Fluency in English and French
  • 2+ years client facing support experience
  • Troubleshooting Windows and Mac software
  • Experience with support ticketing systems

Nice-to-have

  • Experience with financial products and services
  • Knowledge of German or other European languages
  • Bachelor's degree in a technical field
  • Passion for solving complex technical problems

Key Requirements

  • Bachelor's degree preferred in technical field
  • 2+ years in client facing support role
  • 2+ years experience with Windows and Mac software support
  • Fluency in English and French required

Work Rights

Not specified

Tailored Resume

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