Customer Service Representative

Grand Canine Hotel

Charlotte, NC, United States
Base: $13–$14.00ph; bonus/equity: tips; benefits: ...
Answering phones with a smile
Multi-tasking like a pro
Handling cash and cards
We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP

Job Summary

  • We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP.
  • Responsibilities include welcoming pet parents, answering phones, managing check-ins/outs, and responding to complaints with professionalism.
  • Perks include part-time health, mental health, and telehealth benefits, with pay starting at $13–$14.00/hour DOE plus tips.

Matching Summary

We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP.

Salary

Base: $13–$14.00/hour; Bonus/Equity: tips; Benefits: part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • Answering phones with a smile
  • Multi-tasking like a pro
  • Handling cash and cards
  • Responding to complaints with patience
  • Keeping the lobby clean
  • People-person and pet-person

Nice-to-have

  • Concierge skills
  • Chaos coordinator skills
  • Fluent in human and hound
  • Juggling phones and customers
  • Heart of a dog mom or dad

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter