Concentrix is seeking a Korean-speaking Advisor I for their Customer Service team in Ho Chi Minh City, Vietnam. The role involves assisting customers through various communication channels, ensuring high-quality service, and resolving standard inquiries
Job Summary
The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to provide service support and resolve routine problems.
Employees must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and building rapport with clients.
Candidates need strong computer navigation skills and the ability to adapt quickly in a fast-paced, high-production work environment.
Matching Summary
Match Score: 75
Concentrix is seeking a Korean-speaking Advisor I for their Customer Service team in Ho Chi Minh City, Vietnam. The role involves assisting customers through various communication channels, ensuring high-quality service, and resolving standard inquiries.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Korean language proficiency required
Inbound and outbound call handling
Strong computer navigation skills
Ability to work rotating shifts
Fast-paced high production environment
Nice-to-have
Demonstrate empathy with customers
Build rapport effectively
Multi-tasking flexibility
Team collaboration skills
Independent problem solving
Key Requirements
High school diploma preferred
Three to six months relevant experience preferred
Minimum two years college education for Philippines location