Desktop software proficiency including office and outlook
Ticketing system usage for service requests
The role involves providing Tier 1 technical support via phone, email, and ticketing systems while resolving hardware and software issues
Job Summary
The role involves providing Tier 1 technical support via phone, email, and ticketing systems while resolving hardware and software issues.
Candidates must be willing to work in a hybrid environment requiring at least three days in the office, with five days required during the first 60 days.
The position includes imaging and deploying point of sale systems and laptops, as well as collaborating with Information Security teams to ensure compliance.
Matching Summary
The role involves providing Tier 1 technical support via phone, email, and ticketing systems while resolving hardware and software issues.
Skills & Requirements
Must-have
Microsoft Operating System experience required
Desktop software proficiency including Office and Outlook
Ticketing system usage for service requests
Hardware installation and configuration skills
Strong verbal and written communication abilities
Nice-to-have
Proactive thought process and analytical troubleshooting
Experience with ManageEngine ServiceDesk Plus or Endpoint Central
Knowledge of Exchange and Active Directory
Print server management experience
Desire to learn new technologies
Key Requirements
Associate degree or 2+ years of relevant experience