**
Twist Bioscience is seeking a Sr. Director of Customer Relationship Management to lead the strategic development and optimization of their CRM systems, primarily using Salesforce, within the life sciences sector. The ideal candidate will have extensive experience in CRM leadership, particularly in the pharmaceutical or biotech industries, and will be responsible for ensuring compliance and maximizing customer lifetime value.
**
Job Summary
Lead the strategic development, implementation, and optimization of CRM systems, primarily on the Salesforce platform, to maximize customer lifetime value and drive commercial excellence.
Define the vision and execute a multi-year CRM roadmap, driving adoption across Sales, Marketing, and Service teams while measuring success through key performance indicators.
Own the CRM platform as the ultimate subject matter expert, overseeing implementation, configuration, governance, and ensuring strict adherence to relevant regulatory requirements.
Matching Summary
Match Score: 75
**
Twist Bioscience is seeking a Sr. Director of Customer Relationship Management to lead the strategic development and optimization of their CRM systems, primarily using Salesforce, within the life sciences sector. The ideal candidate will have extensive experience in CRM leadership, particularly in the pharmaceutical or biotech industries, and will be responsible for ensuring compliance and maximizing customer lifetime value.
**
Skills & Requirements
Must-have
Salesforce platform expertise
CRM strategy and roadmap
Maximize customer lifetime value
Drive commercial excellence
Ensure regulatory compliance
Lead CRM team
Nice-to-have
Biopharmaceutical manufacturing processes
Industry 4.0 concepts
Cloud platforms and DevOps
Participate in regulatory audits
Key Requirements
12+ years of progressive experience in CRM, Commercial Operations, software development and technical leadership
5+ years in a leadership/Director-level role managing an enterprise CRM platform
Expert-level proficiency in Salesforce platform
Proven track record in Life Science/Healthcare industry
Active Salesforce Administrator or Consultant certification
5+ years managing and developing a team of software developers